Free gift boxes & UK delivery. 5* service & quality. Easy exchanges/ cancellation.

Treatly Lingerie Subscription UK Terms and Conditions

This is, a website owned and operated by THE GODDESS PROJECT  Ltd. References to “we”, “us” or “our” throughout this website are to THE GODDESS PROJECT Ltd.

Your use of this website is subject to the following terms of use which we reserve the right to modify, from time to time, without notice to you and which you are deemed to accept by using this website. Nothing in these terms and conditions shall exclude or limit any liability that we have, which cannot be so excluded or limited under applicable law. They shall be governed by English law and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising in relation with this website. All time periods quoted in our terms will be extended to the next working day if they end on a Saturday, Sunday or Bank Holiday. This includes all cancellation periods and the time limits for returning goods, providing refunds, etc.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


The TREATLY® is the trading name of THE GODDESS PROJECT Ltd., whose registered office is 27 Newton Road, Knowle, Solihull, B93 9HL. Registered in England and Wales, Company No. 08807201. Not currently VAT registered.

An order submission represents an offer by you to purchase the products indicated within your order. It is not binding on us until we have accepted payment for that order. This means that if products are shown on the website but are not available or are incorrectly priced, or otherwise incorrectly described, TREATLY® shall not be obliged to sell you those products.


You may cancel the contract between you and TREATLY®, without giving any reason, within 15 days of the date on which the goods came into your possession or on which Royal Mail indicates you physically receive the goods. To notify us of your cancellation please email us at using the template below, so that we may accurately, and promptly, process your request.


To: Treatly., 27 Newton Road, Knowle, Solihull, B93 9HL. Email address 

I hereby give notice that I cancel my contract of sale of the following goods:-

[* List products ordered]

Ordered on [* Date] and received on [* Date],

Name [* Customer name],

Address [* Customer address used to make purchase],

Email Address [* Customer email address used to make purchase],

Date [* Today’s date]


[*] Complete as appropriate


We will send you a cancellation acknowledgement and you will be required to return your order to TREATLY®, without delay, and no later than 14 days from the day on which you tell us that you would like to cancel the contract. Please send the products to;

TLY Returns 

Heavenly Valley Farm 

Twenty Pence Road 





We recommend that you send your purchase back to us via recorded delivery and retain the proof of posting as we cannot be held responsible for returned orders that are lost in transit. You will be responsible for paying your own postage costs for returning your item and these costs are non-refundable. All items must be returned in their original condition and packaging with all labels attached. Please ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been worn or is soiled.

If you cancel the contract within the 15 day period, you will be refunded the payment made for your order using the same payment method that you originally used. We will make the reimbursement without undue delay and no later than 14 days after the day we receive back the goods supplied or (if earlier) 14 days after the day you provided evidence that you have returned the goods. We may withhold your refund until we receive the goods back from you, or you have provided us with evidence that you have sent the goods back to us (whichever is the earlier).


For our Privacy Policy and Cookies Policy, please visit our Privacy & Cookies Policy page.


For details of our returns policy, please visit our Delivery & Returns page.


For details of how to care for our lingerie, please visit our Lingerie Care page.


For terms and conditions specific to our subscriptions, please visit our Subscriptions FAQ page.


Your submission of personal information through the store is governed by our Privacy Policy- please view our Cookies & Privacy Policy page for details.


TREATLY® takes every care to ensure that descriptions and specifications of all its products on the website are correct. Whilst colour representation is as close as possible, we cannot accept responsibility for colour variation caused by computers and/or browsers or the lighting within the photography. Wherever we notice that the colour appears different when viewed in person, we will make this clear in the product description.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us at


We accept payment via debit/credit card (Visa, Delta, Electron, MasterCard, American Express, Maestro, Eurocard and Discover) or via a PayPal Account. Either way, your payment is processed securely by PayPal. Here are some of the ways that PayPal keeps your information secure:-

  • They use industry-leading encryption and fraud prevention tools.
  • They don't share your financial information with us (the merchant).
  • They send you a confirmation email when you make a payment.

If you have any questions about the payment process, then please do not hesitate to contact us at or PayPal directly.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Each voucher code issued by TREATLY® will be provided with its own specific terms and conditions. General terms of use are:

  • Voucher codes are not valid on sale items or in conjunction with any other offer, discount or promotion.
  • They cannot be used to purchase gift vouchers.
  • Voucher codes are valid for one year unless specifically stated.
  • Voucher codes are not valid on subscriptions unless specifically stated.

If you have any problems trying to use a voucher code, please get in touch with us at and we will be happy to help.

We may occasionally include promotions or other offers on this website. Each promotion is subject to its own terms and conditions which will be published alongside the offer.


We take care to ensure that the information on this website is up to date, accurate and complete and that the site does not experience any unplanned outages. However, due to the nature of the internet, disruptions, errors and delays may occur in the service at any time. This website is, therefore, provided in its present condition, without any guarantees or warranties of any kind. We do not accept liability arising from any inaccuracy or omission in the information or interruption in availability. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

Please note content on this website includes images of models wearing lingerie.


The copyright and all other rights in the material on this website (including written text, logos, photographs, pictures, designs and other material) are owned by us or are included with the permission of the owner of the rights. You may, as a visitor to this site, download a copy of the material for your own private viewing purposes only. No copying, modification, distribution, reproduction or incorporation into any other work, of part or all of the material available on this website, for any commercial or business use, is permitted without our prior written consent.


This website contains links to other websites pertinent to the corresponding copy. These sites are independent from us and we do not accept responsibility for or endorse their content in any way.

You may not include a link to our website or display any of the contents of our website without our prior written consent.


We may provide you with access to third-party tools over which we neither monitor nor have any control over or input in to. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).


In addition to other prohibitions as set forth in these Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


If, you send in any submissions (for example contest entries) requested by us or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, via any channel, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


To the fullest extent permitted by applicable laws, and except in respect of death or personal injury arising from negligence on the part of TREATLY®, TREATLY® hereby excludes liability for any claims, costs, expenses, loss, demands or damages of any kind with respect to the service, products or in connection with the use of this website. Your statutory rights are not affected. The supply of the products or their use by you, and the entire liability of TREATLY® under or in connection with the contract shall not exceed the price of the products, except as expressly provided in these conditions. We will not be deemed in breach of contract or liable to you by reason of any delay in, or any failure to perform, our obligations in relation to the product(s) ordered by you, if this was caused by circumstances beyond our reasonable control. This does not affect your statutory rights.